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Frequently Asked Questions

  1. Do you have a physical location?
    We are located in Nashville, TN, and are family-owned and operated. All Flightables are shipped from California
  2. Do I pay sales tax?
    You only pay sales tax on orders being shipped to California.
  3. How do I get free shipping?
    All orders over
    $1000.00 USD are eligible for free UPS Ground shipping. See our Shipping Policy for further details.
  4. What if I need it now?
    Other shipping options are available. Call us at 615.941.5370 or 615.945.4022 for other rate other than UPS ground. Overnight rates are available but costly..
  5. How do I ship a gift?
    To protect our customers from unauthorized purchases, we prefer to ship to your billing address. If you need your order shipped elsewhere, please call us at 615.941.5370 for further assistance.
  6. Do you ship to PO Boxes?
    We are unable to ship to PO boxes; if you billing address in a PO box, please call 615.941.5370 or 615.945.4022 for further assistance.
  7. Do you ship to APO/FPO addresses?
    We understands the difficulty our service men and women, and their families, encounter when ordering online. We are committed to making your shopping experience as pleasant as possible. Please call us at 615.941.5370 for further assistance, or email us at info at touringtools dot com.
  8. Do you ship overseas?
    International shipping is available but costly; please call 615.941.5370 or 615.945.4022 for details.
  9. What if it's not in stock?
    We will contact you via email should your order be out of stock or on a backorder status at the manufacturer. This rarely ever happens to us yet.
  10. Will I be charged if it's on backorder?
    You will not be charged until your item ships.
  11. What if I don't like it?
    We have a 30-day return policy, should you wish to return your order. See our Return Policy or Satisfaction Guarantee for further details.
  12. How can I get it repaired?
    Most items are covered under a manufacturer warranty, anywhere from 1 year to lifetime. Warranties generally cover manufacturer defects and workmanship flaws, although some differ See our Warranty.
  13. What if I've found it for less?
    We will beat any advertised price at an authorized Internet retailer. See our Low Price Guarantee for further details.
  14. What is an authorized Internet retailer?
  15. This is a retailer that is authorized by the manufacturer to sell that company's goods online. This does not include private individuals, auctions, or used good dealers.
  16. Can I get a catalog?
    At this time, we do not have a print catalog.
     
  17. Do I need to put my credit card online?
    You may call us at 615.941.5370 between 9 a.m. and 9 p.m., CST, to place an order over the phone. For your safety, we request that you do not email your credit card number. If you'd prefer to fax in an order, our fax number is 615.941.5370. If you are faxing, please call us first.
  18. Is my credit card information safe?
    When you shop with us, you can be confident your personal information, including your credit card number, is protected. Our servers use SLL (Secure Sockets Layer) technology, an encrypted method of transmitting sensitive information during the transaction process.
  19. Why do I need to enable cookies?
    A cookie is a small file stored by your browser on your computer's hard drive that enable Luggage Pros to provide you with a more secure shopping experience, while allowing you to browse after an item has been added to your shopping cart.

P. S. Are you shopping just for the lowest discount baggage price? We have it, guaranteed, with free shipping (on US addresses orders over $1000.00 USD). Also ... you really should be mostly concerned with the quality and the service supporting your luggage for your many traveling years yet to come. Our customers are not only our friends, they're our life.