- Do you have a physical location?
We are located in Nashville, TN, and are
family-owned and operated. All Flightables are shipped from
- Do I pay sales tax?
You only pay sales tax on orders
being shipped to California.
- How do I get free shipping?
eligible for free UPS Ground shipping.
Shipping Policy for further details.
- What if I need it now?
Other shipping options are
available. Call us at
or 615.945.4022 for
other rate other than UPS ground. Overnight rates are available
- How do I ship a gift?
To protect our customers from
unauthorized purchases, we prefer to ship to your billing address.
If you need your order shipped elsewhere, please call us
at 615.941.5370 for further assistance.
- Do you ship to PO Boxes?
We are unable to ship to PO boxes; if you
billing address in a PO box, please call
for further assistance.
- Do you ship to APO/FPO addresses?
understands the difficulty our service men and women, and their
families, encounter when ordering online. We are committed to
making your shopping experience as pleasant as possible. Please
call us at
615.941.5370 for further assistance, or email us at
info at touringtools dot com.
- Do you ship overseas?
International shipping is
available but costly; please call
- What if it's not in stock?
We will contact you via
email should your order be out of stock or on a backorder status
at the manufacturer.
This rarely ever happens to us yet.
- Will I be charged if it's on backorder?
You will not be charged until your item ships.
- What if I don't like it?
We have a 30-day return
policy, should you wish to return your order.
Return Policy or Satisfaction
Guarantee for further details.
- How can I get it repaired?
Most items are covered
under a manufacturer warranty, anywhere from 1 year to lifetime.
Warranties generally cover manufacturer defects and workmanship
flaws, although some differ See our
- What if I've found it for less?
beat any advertised price at an authorized Internet retailer.
our Low Price Guarantee for further details.
- What is an authorized Internet retailer?
This is a
retailer that is authorized by the manufacturer to sell that
company's goods online. This does not include private individuals,
auctions, or used good dealers.
- Can I get a catalog?
At this time, we do not have a
- Do I need to put my credit card online?
You may call
us at 615.941.5370 between 9 a.m. and
CST, to place an order over the phone. For your safety, we request
that you do not email your credit card number. If you'd prefer to
fax in an order, our fax number is
you are faxing, please call us first.
- Is my credit card information safe?
When you shop with us, you can be confident your personal information,
including your credit card number, is protected. Our servers use
SLL (Secure Sockets Layer) technology, an encrypted method of
transmitting sensitive information during the transaction process.
- Why do I need to enable cookies?
A cookie is a small
file stored by your browser on your computer's hard drive that
enable Luggage Pros to provide you with a more secure shopping
experience, while allowing you to browse after an item has been
added to your shopping cart.
P. S. Are you shopping just
for the lowest discount baggage price? We have it, guaranteed, with free
shipping (on US addresses orders over
$1000.00 USD). Also ... you really should be
mostly concerned with the quality and the service supporting your luggage
for your many traveling years yet to come. Our customers are not only our
friends, they're our life.