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If you are unhappy with your purchase, you may return merchandise to TouringTools.com for a refund within 30 days of receipt if in new, unused condition. You must call 615.941.5370 or email sales at touringtools dot com to obtain a return authorization number*. Please be aware that unauthorized return shipments will be refused.

In the event of a return, you are responsible for return shipping costs. We suggest you obtain a tracking number for your return shipment. Additionally, your original shipping costs will not be refunded. Your refund will be issued upon receipt and inspection of the product in our warehouse. Products must be returned in new and unused condition.

Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

If you have received a defective product, please call TouringTools.com at 615.941.5370 for assistance.

*We reserve the right to refuse unauthorized items and items sent without an RMA number.

P. S. Are you shopping just for the lowest discount baggage price? We have it, guaranteed, with free shipping (on US addresses orders over $1000.00 USD). Also ... you really should be mostly concerned with the quality and the service supporting your luggage for your many traveling years yet to come. Our customers are not only our friends, they're our life.